Logistics and social responsibility : an analysis of a retail company

Abstract

The importance of social responsibility is undeniable. Although it is a subject that has already been studied in recent years, companies have started to become increasingly aware of it due to the advance in globalization and the increase in business competitiveness. Despite the importance of this topic, there is a lack of literature bringing together the discussion linking social responsibility to logistics activities, which is an activity that involves different human resources. This research aims to identify the policies and practices of internal social responsibility applied to a retail company operating in Portugal. This research began with a literature review that provided the study of the most important concepts related to the theme. The results showed that there is a strong correlation between internal social responsibility, highlighting corporate policies, organizational justice, and work culture. It should also be noted that the dimension of complementary benefits showed a weak relationship with initiative behavior. Regarding work culture and initiative behavior, there is a moderate relationship between these two dimensions.