Evaluation of performance measurement proposition in the construction sector : perspectives from managers and customers

Abstract

Performance Measurement Propositions (PMP) can be considered as suggestions or ideas to improve the performance of firms in dynamic and turbulent environments. The aim of this paper is to present the perceptions of managers and customers about PMP identified in the Construction Sector, in the specific context of Ecuador. Twelve managers were interviewed. Seven PMP were identified and assessed through surveys with 273 customers and 230 managers. Results suggest that the perception on the importance level of each PMP is not different between customers and managers. Budget control, construction goals, and results observation are, according to managers and customers surveyed, the most important PMP. These could help organisations to discover new ways to measure their performance and take actions in the value creation process, aiming to improve customers’ satisfaction.